Assistant Operations Manager



We are looking for an Assistant Operations Manager to join a non-profit organization in the Cleveland area. You will be responsible for managing day to day operations and volunteer staff. 

  • Extend a warm welcome presence to guests entering or calling in and ensure all front desk duties are being performed accurately
  • Support weekly events
  • Assist in managing all day-to-day operations with Senior Manager
  • Collaborate with the Senior Manager to supervise, train, and coach operations assistants and housekeepers 
  • Ensure operations procedures are understood and followed 
  • Conduct nightly office closing procedures 
  • Ensure the office, common areas, and programming spaces are well maintained 
  • Troubleshoot minor maintenance issues and report issues to manager
  • Collaborate with the Senior Operations Manager on the training, engagement, and retention of Operations volunteers 
  • Other duties as assigned
  • Experience in operations, working with the public, and leading and managing teams
  • Excellent written and verbal communication skills
  • Technical skills – previous experience with the Microsoft Office Suite
  • Great organizational skills with attention to detail
  • Empathetic and welcoming demeanor 
  • Ability to walk up and down multiple flights of stairs throughout the day
Additional information:
  • Schedule: Sunday-Thursday 11am-7pm.
  • Serve on call 1-2 weeks of each month (responding to urgent overnight phone calls).
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).