Customer Service

Customer Care Representative

Permanent

Everstaff

We have a growing client in the telecommunications industry in Troy, MI looking for a reliable Customer Service Representative! This is a direct hire opportunity where you will start onsite then can work on a hybrid schedule after training.

Shift: Second Shift – 12PM to 9PM Monday through Friday

Pay: $16-$18/hr + bonuses

Job Overview
Our Customer Care Representatives will provide elite customer service while answering all inbound calls promptly and accurately during schedule shift.

Responsibilities

  • Respond to customer inquiries via phone and email concerning services, products, billing, equipment and claims.
  • Work with customers to resolve any service issues with phone and internet services.
  • Complete daily workload of outstanding research required notes, close verification needed (CVN) repair tickets, cancelled orders, and other items assigned by Team Leader.
  • Troubleshoot problems with phone service.
  • Post payments to individual accounts.
  • Assist customers with activating new phone, internet, and wireless service.
  • Respond to repair tickets during rotating weekending on-call shift.

Qualifications

  • Able to work between 12-9PM on the weekdays
  • High School diploma required.
  • 1+ years of experience as a Customer Care Representative (or alternative role).
  • Strong customer orientation with a demonstrated understanding of superior customer service techniques.
  • Proficiency with the MS Office package and CRM.
  • Excellent time management, organizational and communication skills.

Competencies

  • Customer Focus
  • Self-Awareness
  • Dependability
  • Problem Solving
  • Resiliency

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status, or any other protected status under the law.

This company is an equal opportunity employer (M/F/D/V/SO/GI)