Customer Service

Customer Service



Great Opportunity with Monpower!! Lots of room for advancement!

Receiving inbound calls, creating notifications, performing account maintenance and inputting data; Documenting customer notes on accounts; Receiving and processing outage and emergency calls within company and regulatory guidelines; Utilizing independent analysis and judgment resolving customer concerns; Handling all emotional customers in a calm, courteous and professional manner; Analyzing and resolving customer inquiries

– High school diploma or GED required
– Must pass company approved CSR test before completion of temp to hire assignment
– Strong customer service experience preferred
– Ability to sit at desk and be on phone for long periods of time
– Excellent communication skills including good grammar, tone of voice and diction
– Basic computer and keyboarding skills
– Excellent customer service skills
– Ability to read and interpret documents and technical instructions
– Ability to accurately calculate figures and amounts
– Ability to work extra hours on short notice and report to work within 45 minute time frame