Customer Service

Customer Service Representative

Permanent

Everstaff

Everstaff is seeking Customer Service/Call Center Representatives for a reputable client in Cleveland in the credit and banking industry!
The primary responsibilities of this position are to support inbound customer calls and create the best experience possible while following the policies and procedures of the organization.
Shift: 12pm-9pm Monday through Friday
Pay: $17.25/hr + $1000 sign-on bonus + quarterly performance bonuses (up to $1200)
Spanish-Speaking Candidates: Extra $1/hr
Direct Hire opportunity!
Responsibilities:
  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Defuse customer escalations
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
Qualifications:
  • High School Diploma
  • Previous customer service experience – call center experience preferred
  • Proven track record of professionalism and openness to coaching and feedback
  • Ability to build rapport with clients
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Additional Info and Benefits:
  • Direct Hire opportunity
  • Hybrid opportunity after first few months of being in-office
  • Pay rate: $17.25/hr+
  • $1000 signing bonus!! ($500 at 30 days, $500 at 90 days)
  • Quarterly performance bonuses
  • Shift – 12pm-9pm Monday through Friday
  • Full Benefits (medical, dental, vision, life), 401k, PTO, tuition reimbursement, pet insurance
If you have the above qualifications, please apply for immediate consideration!
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)