Customer Service

Customer Service Representative

Permanent

Everstaff

We are seeking Customer Service Representatives for our client in Solon, OH! You will be responsible for helping customers by providing product and service information and resolving issues. 


Our Client Offers: 

  • Competitive pay. 

  • Benefits: paid training, medical, dental, and vision insurance coverage, PTO accrual beginning on day 1, company holidays, and more! 

  • Career advancement and ongoing training opportunities. 

    • After initial training, employees receive additional coaching and development from an Academy Coach and are also assigned a personal mentor. 

  • Fun perks: Holiday events, food days, giveaways, prizes, themed events, and more! 

  • Casual dress attire to complement a fun, supportive, and performance-based culture. 

  • Fully equipped break room with refrigerator, microwaves, vending machines, and coffee. 

  • Opportunity to take part in community involvement projects. 

Responsibilities: 

  • Interact with clients and customers to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up in a high-energy interactive call center atmosphere 

  • Provide customers with product and service information 

  • Process payments, insurance documents, and claims 

  • Follow up with customers as needed 

Qualifications: 

  • Proficient in MS Office Suite 

  • Customer service experience and aptitude 

  • Willingness to listen, analyze, and solve problems 

  • Previous call center experience 

  • Insurance/Banking industry knowledge is a plus 

  • High School Diploma/GED required 


 

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. 

 

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).