Everstaff
We are looking for a Customer Support Specialist for our client in Perry, OH! You will be responsible for serving as the primary point of contact between the company and its customers, demonstrating professionalism, empathy, and exceptional communication skills. This role requires a customer-centric approach, attention to detail, and the ability to multitask effectively.
Responsibilities:
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Serve as the main point of contact for customers, responding promptly to inquiries via phone, email, or other communication channels.
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Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions or assistance.
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Handle customer complaints or concerns professionally, aiming for a satisfactory resolution while maintaining a positive relationship with the customer.
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Process customer orders accurately and efficiently, ensuring timely delivery and adherence to company policies.
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Collaborate closely with internal teams, including sales, production, and logistics, to coordinate order fulfillment, resolve issues, and communicate relevant information to customers.
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Maintain comprehensive knowledge of company products, services, and policies to effectively address customer inquiries and provide accurate information.
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Keep accurate records of customer interactions, transactions, inquiries, and complaints using CRM software or other designated systems.
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Proactively identify opportunities to improve customer service processes and provide feedback to management for continuous enhancement.
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Stay updated on industry trends, market conditions, and competitor activities to better understand customer needs and provide appropriate recommendations or solutions.
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Participate in ongoing training and professional development activities to enhance product knowledge, customer service skills, and overall job performance.
Qualifications:
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High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
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Proven experience in a customer service role in a manufacturing or industrial environment.
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Exceptional verbal and written communication skills with a professional and friendly demeanor.
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Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
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Ability to handle a high volume of customer inquiries while maintaining attention to detail and accuracy.
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Proficiency in using customer service software, CRM systems, and other relevant tools.
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Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
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Team player mentality with the ability to collaborate and communicate effectively with cross-functional teams.
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Strong computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook).
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Flexibility to adapt to changing customer demands and work in a fast-paced environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).