Customer Service

Product Support Specialist

Permanent

Everstaff

We are seeking highly motivated and customer-focused Product Support Specialists! In this role, you will be responsible for providing exceptional technical support and assistance to customers, ensuring their satisfaction and success with the products.

Responsibilities:

  • Provide outstanding technical support to customers via phone.
  • Act as the primary point of contact for customer inquiries and issues, demonstrating strong problem-solving skills to diagnose and resolve technical problems efficiently.
  • Document customer interactions, issues, and resolutions accurately, ensuring complete and up-to-date records.
  • Maintain a deep understanding of the products, staying updated on new features, enhancements, and technical specifications.
  • Provide proactive support by creating and maintaining comprehensive product knowledge resources, such as FAQs, user guides, and troubleshooting documentation.
  • Assist customers with placing and cancelling orders and providing updates on order status.

Requirements:

  • High school diploma or GED
  • Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
  • Excellent communication skills, both verbal and written.
  • Exceptional customer service orientation, with a passion for helping customers and delivering high-quality experiences. Direct Hire

Additional:
  • Direct Hire
  • Varying business hours
  • Full benefits package

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.

EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).