Customer Service

Recovery Specialist



EverStaff is seeking Customer Service/Recovery Specialists for our client on the West side of Cleveland! Bilingual/Spanish speaking candidates will earn $1 more per hour!
Shift: Mid shift (10:30am-7pm) or Evening shift (12:30-9pm) with $0.75 shift differential
$16.50-$17.25 (depending on shift)
$17.50-$18.25 for Bilingual candidates
$1000 sign on bonus and monthly performance bonuses up to $1200/month!
Position Summary:
This position is responsible for the collection of 30 – 60 day accounts via an automated outbound dialer as well as answering inbound calls from customers. This is a fast-paced, goal-oriented collection call center position.
Essential Responsibilities:
  • Place outbound (automated and manual) collection calls to customers
  • Negotiate payments and (repayment arrangements) to assist customers in curing their delinquency
  • Handle inbound customer calls regarding past due balances and / or account inquiries
  • Initiate account corrections/updates/adjustments when necessary
  • Thoroughly document account notes
  • Validate customer demographics (phone, address, etc.) to ensure accuracy
  • Customer service/collections experience preferred
  • High School Diploma/Equivalent or higher degree required
  • Bilingual (Spanish/English) is a plus – Extra $1/hr!
  • Strong verbal communication skills
  • Listening and negotiation skills
  • Maintains positive attitude
Position Details:
  • Direct Hire opportunity!
  • Monthly bonus program up to an additional $1200/month
  • $1000 sign on bonus ($500 at 30 days, $500 at 90 days)
  • No mandatory weekend hours!
  • Overtime offered
  • Advancement opportunities and supportive management
  • Full Benefits (medical, dental, vision), 401k, PTO, company holidays, sick/personal time
If you have the above qualifications, please apply for immediate consideration!
EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)